a study on customer satisfaction in mobile telecommunications project


A STUDY ON CUSTOMER SATISFACTION FOR B.S.N.L LANDLINE AND MOBILE SERVICES. trend in the mobile telecom industry in Nigeria does not provide empirical support for the claim that customers are satisfied with the service delivery of MTN Nigeria. Service Quality and Customer Satisfaction in a Telecommunication Service Provider Siew-Phaik Loke1 ... Abstract. It ensures that the policies, objectives and responsibilities of the project will satisfy everyone involved in the project. Project Guide: External Examiners Name: Name: Qualification: Qualification: ... A Study on “CUSTOMER SATISFACTION IN MOBILE POSTPAID CONNECTION” A Project Report Submitted to VISHWA VISHWANI Institute of Systems & Management (AICTE) In partial fulfillment of requirement for the award of POST GRADUATE PROGRAM (DEGREE) IN BUSSINESS MANAGEMENT for the 2006-08 session Is my original … Paripex- Indian Journal of Research. LIMITATION OF THE STUDY Financial constraint: Insufficient fund tends to impede the efficiency of the researcher in sourcing for the relevant materials, literature or information and in the process … : 000000000 Lingaya’s Lalita Devi Institute of … COMPARISN BETWEEN VODAFONE & LOOP MOBILE LOOP MOBILE:Loop mobile strives for customer satisfaction and business success in the telecom servicefield. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals. LITERATURE REVIEW Customer Satisfaction Previous researches have given significant importance to customer satisfaction. It would have been impossible without the effort of many individuals who assisted me directly or indirectly. ANALYSIS OF CUSTOMER SATISFACTIO INN THE MOBILE TELECOMMUNICATION INDUSTR IYN KENYA A: CASE OF STUDY OF CUSTOMERS IN MULOLONG AREO A BY EMILY ATIEN OWIYO E D61/60372/2010 A RESEARC PROJECH REPORT T SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENT FOS R AWARD OF THE DEGREE OF MASTER OF BUSINES ADMINSTRATIONS , SCHOOL OF BUSINESS … 4.Chakraborty D. Customer Satisfacton and Expectation towards Aircel: A Research conducted in West Midnapore. The results obtained in this research indicated that 57% of the respondents were satisfied and 5% highly satisfied. 7 EXECUTIVE SUMMARY This Summer Training project report is based on telecom sector as the telecom sector is growing at a very good pace. A report submitted to DCRUST , MURTHAL. MAJOR PROJECT REPORT ON “STUDY OF CUSTOMER SATISFACTION TOWARDS AIRTEL” Submitted in partial fulfillment of the requirements for BBA (General) Programme of Guru Gobind Singh Indraprastha University, Delhi Submitted by: Narender Singh Bhandari BBA Semester-VI Enrollment No. The overall aim of this research will be to increase the business profitability and growth through high level of customer satisfaction. Search and Upload all types of Project Report on Customer Satisfaction on Mobile Service Provider Networks projects for MBA's on ManagementParadise.com A STUDY ON CUSTOMER SATISFACTION ON BHATBHATENI SUPER MARKET (Special reference to Bhatbhateni of Kalanki Branch) BY Roniya Karki Exam Roll No: 14486/14 T.U. A Study of Consumer Satisfaction on Telecom Srvice Providers. ii .Acknowledgement I would like to appreciate all those who helped me in completion of this project. I. Mobile phones are a vast improvement over the telecommunications technology of the past, and now become … 2014, 57-60. 5 ABSTRACT The present study is undertaken to understand the customer satisfaction in mobile service providers .It is done under the guidance of IMRB The study was done to find out the customer satisfaction level in mobile service provider players in the market and to know the customer perception towards other mobile service providers, this survey was done in twin cities. Therefore, the gap created by this information necessitates a further research study that will determine the empirical effects of customer satisfaction on Nigerian mobile telecoms industry. ROLE OF E- COMMERCE IN IMPROVING CUSTOMERS SATISFACTION (A CASE STUDY OF JUMIA) Project Information: ... Other studies have shown that customer satisfaction is a leading factor in determining loyalty [Anderson and Lehmann 1994]. This project titled on “Customer Satisfaction Towards Reliance JIO” is being conducted to identify factors and provide revolutionary 4G LTE coverage and high speed Wi-Fi services of Reliance JIO at all parts of Muradnagar city. Overall Customer Satisfaction • Overall customer satisfaction with the level of service provided by Australian telecommunication providers continues to be high (67%). With a growth rate of 45%, Indian telecom industry has the highest growth rate in the world. AUTHOR: JENET MANYI AGBOR SUPERVISOR: JESSICA ERIKSSON Student Umeå School of Business Spring Semester 2011 Masters Thesis, two-years, 30hp . A total of 200 current users of a GSM provider participated in this study. Case study :Company X, 39 pages, 1 appendix Saimaa University of Applied Sciences Faculty of Business Administration, Lappeenranta Degree Programme in International Business Thesis 2013 Instructors: principal lecturer Minna Ikävalko, Saimaa University of Applied Sci-ences, managing director Dita Kaarna, Company X. It is against this drawback that this study was carried out to determine customer satisfaction on mobile telecommunication service provider, using MTN Nigeria as the basis for the study. In project management, customer satisfaction is part of the project quality management. influence the customer satisfaction in mobile telecom industry. Data were collected through a questionnaire survey form a diversified representative sample. Mobile Banking services were first offered by Kenya and Philippines in the world. The research study is focusing towards the customer care in telecom sector to understand the problems faced by the customers of Vodafone. M-PESA – Kenya: M-PESA is the first mobile banking solution in the year 2007 by the telecom operators Safaricom & Vodafone. 5 Reddy, M. Madhukar, customer satisfaction management in service industry, published in beacon- NIQR, Bangalore, july –September 2005,pp 1-4 6 … International Monthly Refereed Journal of Research in Management & Technology. p>This study investigates the relationship between service quality and customer satisfaction in the telecommunication industry with a focus on Mobile Telecommunication Network (MTN) Nigeria. The study found that customer satisfaction is … It has also enhanced the revenue base of government as well as generated … Service Quality and Customer Satisfaction. Reg. customer satisfaction with reference to mobile service providers in Hyde rabad . Using survey design, this study assessed customer satisfaction with mobile telecommunication services in Ibadan, a Nigerian municipality. 1 LITERATURE REVIEW ON: CUSTOMER SATISFACTION USING MOBILE PHONE APPLICATIONS SUBJECT: BUSINESS RESEARCH & METHODS SUBMMITED TO: MAM NOOR-UL-AIN SUBMITTED BY: MOHIB KHALID IRFAN ALAM AZEEM SARWAR TEHMINA BEGUM 2 Now a day people are using smart phones so our study is about the applications that are installed in these phones which are gaming … This study aimed at investigation the overall customer satisfaction of the mobile telecoms industry in Nigeria, factors influencing satisfaction and the relationship between satisfaction and demographics. The main objective of the study is to compare the satisfaction levels of customers and to identify the hindering and facilitating factors associated with satisfaction. In view of the above, the study empirically aim at investigating the impact of service quality on customer satisfaction in the telecommunication industry in Nigeria, using MTN Nigeria as our focus. A Study on Customer Satisfaction towards Cellular Services: An Empirical Study Introduction: The booming revolution in Information Technology sector has pushed the India’s telecom market significantly. A structured questionnaire, consisting of SERVQUAL dimensions of reliability, responsiveness, assurance, empathy and tangibility, was used to collect data. The aim of this study is to find out the customer’s satisfaction with Yemeni Mobile service providers. Service Quality & Customer Satisfaction A case study in Banking Sector Sara Qadeer November 2013 - Second Cycle Supervisor: Prof: Dr. Maria Malama . 5.Darlami R. A Summer Training Project Report on Customer Satisfaction … The communications service company gives an … Using the SERVQUAL model, this study aimed to examine the impacts of reliability, responsiveness, assurance, empathy and tangible aspects on customer satisfaction. Anderson and Srinivasan [2003] found that both trust and perceived value, as developed by the company, significantly accentuate the impact of satisfaction … • One in seven (14%) respondents were dissatisfied (‘Very This study examined the relationship between perceived quality, perceived value, customer expectation, and corporate image with customer satisfaction. Just over a quarter (28%) of customers reported being very satisfied and a further two in five (39%) are satisfied. Keywords: Customer Satisfaction Index, Telecom Service Providers, mobile telecom sector, Rural Markets Suggested Citation: Suggested Citation Makkar, Urvashi and Kumar, Harinder, An Empirical Study on Customer Satisfaction Index in Mobile Telecom Sector in India: With Special Reference to Rural Market (June 24, 2011). Key Words: Telecom service provider, mobile, customer satisfaction, customer loyalty, public, private. By the end of 2012, several markets worldwide reached a key milestone with over half of mobile phone users in five other countries—South Korea, Norway, Sweden, Australia, and the UK, having made the switch from feature phones to smartphones. It has captured the majority of the market in Kenya and is very popular among the customers. India has shown tremendous growth in past few years in terms of mobile services. A problem with customer satisfaction surveys (Naumann, 1994) is that a poor customer satisfaction programme yields vague data and raises customer expectations. It made telephone lines available to most Nigerians. Submitted to: DUCRST, MURTHAL. This is a research report on Project Report on Customer Satisfaction on Mobile Service Provider Networks by Aditi Shah in Others category. The study is restricted to effect of mobile banking on customer satisfaction. Apart from offering prepaid, post-paid, roaming, voice sms and push mail servicesin the wireless industry, this mobile service company also provides other values-addedservices. The Relationship between Customer Satisfaction and Service Quality: a study of three Service sectors in Umeå. ii ABSTRACT It is obvious that customers are important stakeholders in organizations and their satisfaction is a priority to … A STUDY ON “CUSTOMER SATISFACTION ON MOBILE POSTPAID CONNECTION” Is approved and …show more content… India has nearly 200 million telephone lines making it the third largest network in the world after China and USA. study of customer satisfaction on Airtel 1. SMART Money and G-Cash Philippines: Philippines The purchasing behavior of the customers can also be disturbed because of these leading variables. RJIL (Reliance Jio … A STUDY ONCUSTOMERSATISFACTION TOWARDS SAMSUNG BRINDAVAN COLLEGE Page 39 The title of the study or the project work is entitled “A STUDY ON CUSTOMER SATISFACTION TOWARDS SAMSUNG” STATEMENT OF THE PROBLEM Research problem is selected for the purpose of this project to study the consumer behaviour in relation to their perceptions, attitudes, preference, expectations, satisfaction… System of Mobile communications (GSM) into the Nigerian market in August, 2001 brought amazing transformation to the telecommunications industry. A customer satisfaction study should begin by asking about the factors affecting customer satisfaction, how important those factors are for the whole, and the level of customer satisfaction. Telephone lines increased from 656,461 in 2001 when GSM was introduced to 81,195,684 in 2010 (Onwuegbuchi, 2010). No: 7-2-22-09-2014 A Summer Project Report Submitted to Faculty of Management, Tribhuvan University In the partial fulfillment of the requirements for the degree of Bachelor of Business Administration at the Patan … 2013, 114-127. The result of this study is based on data gathered online from 118 academic staff in public universities in Yemen. This study seeks to explore customer satisfaction and its influencing factors of the mobile phone operation industry in Bangladesh. Care in telecom sector to understand the problems faced by the customers can also disturbed....Acknowledgement I would like to appreciate all those who helped me in completion of this will. All those who helped me in completion of this research indicated that 57 % of the market August. A study of three Service sectors in Umeå research in management & Technology me directly or.... 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